Account Manager

Overview

Travel Leaders Network (), as one of the largest sellers of luxury travel, cruises and tours in the industry, is a passionate community of travel professionals focused on mutual success. Representing approximately 5,700 travel agency locations across the United States and Canada, this Network uses the power of its parent company, Internova Travel Group, to assist millions of leisure and business travelers annually.

Travel agent members who belong to Travel Leaders Network have access to meaningful supplier partnerships, innovative technology that integrates with industry-leading marketing, exclusive value-added programs and member support and training that only a company with their size and strength can offer. Travel Leaders Network gives their members everything they need to grow as a Leader and inspire more people to travel better.

Serve as a key liaison between Internova and its preferred Destination and Global Tourism Board Partners, managing a diverse portfolio of mid-tier through top-tier, complex accounts. The Account Manager is responsible for end-to-end partner management, campaign execution, relationship development, and coordination across Internova business units to ensure successful delivery of partner commitments and long-term partnership value. In addition to assigned accounts, the Account Manager will support designated team-wide functions and cross-functional areas, helping facilitate communication, maintain processes and resources, and promote consistency and collaboration across the Destinations team and Internova business units.

Account & Partner Management

• Manage a portfolio of mid-tier through top-tier destination partners, including complex, multi-faceted partnerships spanning multiple Internova business units.
• Serve as the primary day-to-day partner contact, building strong relationships and maintaining a high level of partner service and engagement.
• Manage the full lifecycle of assigned partner agreements, from annual planning and activation through execution, reporting, renewal, and ongoing account development.
• Maintain a strong understanding of partner objectives, contracted commitments, budgets, timelines, and performance expectations.
• Identify opportunities to strengthen existing partnerships and support account retention, renewals, and appropriate growth in collaboration with Destination team leadership.

Campaign Management & Execution

• Translate contracted partner plans into clear, actionable campaign timelines and oversee successful execution across B2B, B2C, events, publications, education, and other applicable channels.
• Coordinate multiple partner campaigns and deliverables simultaneously, ensuring accuracy, timeliness, and alignment with contracted commitments.
• Partner with Creative, Marketing, Events, Analytics, and other internal teams to move campaigns from planning through execution.
• Review campaign assets and deliverables for accuracy, partner alignment, brand standards, and contractual requirements.

Cross-Functional Collaboration & Team Support

• Collaborate across Internova business units and functional teams to support the successful execution of Destination Partner programs and initiatives.
• Support assigned cross-functional or team-wide areas of responsibility, helping facilitate communication, coordination, and consistent processes across the Destinations team.
• Maintain and share relevant updates, resources, tools, and process information related to assigned functional areas.
• Partner with fellow Account Managers to ensure information and best practices are communicated consistently across the team.
• Contribute to team-wide initiatives, events, process improvements, and special projects as assigned.