Services Coach

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Join our HR Operations team as a Performance Coach, where you'll play a pivotal role in delivering exceptional employee experiences across the performance services lifecycle. You'll collaborate closely with HR Business Partners and Centers of Excellence to ensure consistent, compliant, and compassionate handling of critical employee matters.

• Deliver end to end targeted coaching and training to managers on performance services best practices and feedback delivery techniques
• Assist managers with drafting and executing written warnings, clarifications of expectations, performance plans and executing terminations. In addition, assist managers with reductions in force.
• Provide individual mentoring and skill-building support to managers to improve their performance services capabilities

• Effectively partner with employee relations, legal and HR partners to resolve performance services issues

• Utilize Workday process documentation to ensure performance services consistency
• Utilize performance services tools including CAI to help managers role play and execute difficult conversations
• Support Workday system upgrades and process enhancements by testing functionality, gathering user feedback, and recommending improvements

• Utilize Workday data and advanced analytics to generate actionable insights on performance trends, operational efficiency, and organizational capability gaps
• Present findings and improvement recommendations to stakeholders using data visualization and business intelligence tools

• Ensure all performance services activities maintain 100% compliance with federal, state, and local regulations while optimizing operational efficiency
• Support conflict resolution processes by providing thorough documentation, analysis, and evidence-based recommendations

• Experience:
  
  5+ years of HR experience with demonstrated success in performance services, process improvement, or operational roles focusing on performance excellence
• Core Competencies:
  
  Proven experience in performance services and operational excellence
• Strong project services skills and the ability to simplify the complex
• Knowledge of performance services methodologies, and compliance frameworks
• Technical & Communication
  
  Skills:
  
  Proficiency in Workday, Excel and data analysis tools, combined with excellent coaching, presentation, and stakeholder services abilities

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position: 85,000.00 –  USD per year

Location:

On-site –Chicago, IL, Dallas, TX

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

• 401(k) plan with matching company…