Customer Analyst

is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Primary Function

The Customer Analyst will analyze customer data to uncover insights that support business decisions and help increase revenue per customer. This individual will use customer segments to better understand customer behaviors and trends, providing insights that support business and marketing initiatives. This role will monitor changing business and customer needs, identify opportunities to improve effectiveness and efficiency, and develop data-driven recommendations that support customer revenue growth.

The successful candidate is passionate about ecommerce business, learning about all aspects of the Zoro business and collaborates well with others. Our aggressive growth goals mean that your day-to-day responsibilities and projects can vary greatly - which means all the more opportunity for you to make an impact!

Duties and Responsibilities

• Analyze customer segments by monitoring KPIs, identifying business trends, and uncovering customer insights that support acquisition, activation, engagement, and retention efforts
• Translate analytical findings into clear presentation decks and reports that help stakeholders understand trends and make informed decisions
• Partner with business stakeholders to understand analytical needs, complete ad hoc analyses, and provide data-driven insights and recommendations that support customer initiatives
• Support and improve recurring reporting and data visualization by developing reports, dashboards, and presentation materials using internal customer datasets, available reporting tools, and AI-driven systems
• Monitor customer data quality across first- and third-party sources, identify potential data issues, and support the evaluation of new datasets and data sources

Qualifications

• 2+ years prior experience in a data analyst role
• Degree in business, marketing, mathematics, statistics or other related field
• Data management & manipulation skills:
  Knowledge of Google Sheets or MS Excel, and working knowledge of SQL/relational databases preferred
• Strong written, communication and self-management skills
• Ability to interact cross-functionally and drive both business and technical discussions
• E-commerce, marketing or digital analytics experience a strong plus

Total Rewards

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community…