Restoration Project Manager – Fast-Track Property Repair

Construction Project Manager - Chicago Locations Position Summary / Purpose

Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services. Facilitate the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition, minimizing repairs and downtime following property damage.

• Exceed established targets for completion of projects
• Generate business through networking, and attending stakeholder related functions
• Build and maintain relationships with claims adjusters and subcontractors
• Exceed profitability targets on managed projects
• Plan and execute projects to completion
• Review and approve written contracts, payment terms, draws, and deposits for projects
• Maintain efficient and accurate flow of production documentation from the job site to internal and external team
• Maintain market leadership through continuous implementation of state-of-care technology as it pertains to the delivery of our services
• Evaluate & select bids from subcontractors
• Negotiate and execute contracts with subcontractors
• Work as needed to deliver project per goals and customer needs.
• Maintain effective communication with all stakeholders
• Handle all adjuster communication on projects
• Build and maintain relationships with claims adjusters and contractors
• Perform property inspections and complete reports
  • Present for all initial inspections and final walk‑throughs to ensure execution of contracts, collection of payments, and quality assurance of work
• Ensure all personnel follow safety and risk management guidelines on the jobsite, in the office, and while traveling
• Instruct daily safety training

• Maintain project files
• Close jobs by obtaining customer agreement to the defined project scope and cost
• Handle recurring and unique tasks, as necessary

• Manage and adhere to budgets and cash flow projections for individual projects

• Works with Production Supervisor for timely completion of project, craftsmanship, and customer satisfaction.
• Works with Project Director
• Works with Operations Manager in evaluation of subcontractors
• Coordinates with Marketing for follow‑up and job evaluation with customers
• Coordinates with customer and administration function for timely collection of project payment

• Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one‑on‑one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.
• Written Communication – Writes clear, precise, well organized, proposals, emails, and explanations of estimates. The individual edits work for spelling, uses appropriate vocabulary and has impeccable grammar. Is able to read and interpret written information.
• Team Building – Achieves cohesion and effective team spirit with peers, subordinates and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed or denied. Shares credit for accomplishments.
• Planning & Organizing – Has the ability to see the overall job from start to finish. Knowing the steps to be taken, resources and time required, can effectively create a timeline for the job. Coordinates plans with other managers.
• Integrity – Iron clad. Does not cut corners. Puts company interests above self. Earns trust of co‑workers. Is intellectually honest; does not play games.
• Excellence – Sets high, ‘stretch’ standards of performance. Demonstrates low tolerance for mediocrity. Sets clear, fair and aggressive goals for self and others, encouraging individual initiative.
• Customer Focus – Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.
• Technology – Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and…