Construction Manager

Job Title

Construction Manager

Development

Remote

Director of Design & Construction

The Construction Manager (CM) provides oversight and assistance to new and existing franchisees in the coordination, planning, and implementation of new shop construction. They will support franchisees in all site feasibility efforts, milestone tracking, owner‑furnished orders, entitlement procedures, General Contractor (GC) management, and provide resolution to problems in moderately complex scope using defined policies, procedures, and subject matter expertise. They will also serve as the Project Manager (PM) for communication and coordination with cross‑functional teams.

This position may also be responsible for the oversight and execution of company‑owned new shop projects and refresh, remodel, and re‑imaging initiatives across the company’s existing portfolio.

• Utilize the company’s project management platform (Fran Connect – Opener Module, along with GC project trackers) to ensure franchisees, general contractors, architects and engineers, national account vendors, operations, training, supply chain, and other cross‑functional teams are aligned to support timely and cost‑effective development.
• Facilitate bi‑weekly update calls with franchisees and participants from multiple departments within the organization for status updates on all sites in development.
• Provide weekly pipeline reports to senior leadership, maintaining a comprehensive understanding of each project's plans, timelines, and potential risks.
• Review franchisee development proformas to determine site feasibility and establish realistic construction budget for new site development.
• Review franchisee financial budgets, architectural/engineering drawings, permitting procedures, GC bids, and construction timelines to ensure company standards and procedures are being met and followed.
• Maintain focus on driving schedule to deliver expedited timelines while identifying methods of course‑correcting/resolving potential delays.
• Review and redline permit and bid construction drawing sets, providing comments to the preferred A&E vendor and ensuring any errors or omissions in plans are caught prior to construction.
• Coordinate smooth turnover of new shops to the operations and training teams.
• Visit shops under construction at specific milestone events to ensure compliance with schedule and quality.

• Broad business acumen and ability to collaborate with business leaders.
• Experienced project manager of cross‑functional and outside vendors to deliver projects on time and on budget.
• Creative problem‑solver, working through challenges with adaptability, resilience, and expertise.
• Can develop contingency plans to deal with unexpected situations in the development process.
• Able to prioritize duties and tasks with a sense of urgency.
• Recognizes emerging patterns, makes connections among data and issues, and appropriately reacts.
• Can analyze business challenges and offer solutions based on best practices and subject‑matter expertise.
• Eye for delivering and ensuring high‑quality workmanship and adherence to strict design policies.
• Strong communication skills, both written and oral.
• Conflict management skills.
• Strong presentation skills (in person and virtually).
• Strong collaborative skills that demonstrate teamwork, creativity, and innovation.
• Excellent computer skills.
• Ability to travel up to 50% of time to include the Support Center in Chicago, IL, visit franchisees, and see sites under construction.

• Must have the ability/stamina to work 45‑50+ hours a week.
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to engage in problem‑solving…