Content Designer

McDonald's is looking for a Content Designer to join the Product Experience team and help create digital experiences for restaurant crew members.

This role is ideal for a strong writer who understands how content shapes the overall product experience. You'll work closely with product managers, product designers, researchers, engineers, and other cross-functional partners to develop clear, useful, and engaging content for digital products.

The ideal candidate is someone who can take a product or customer problem, understand the audience and business needs, and create a clear content experience around it. This includes thinking strategically about how content can help restaurant employees work more efficiently and manage day-to-day business needs.

The team currently has two Content Designers, with this position adding capacity as one team member prepares for maternity leave.

You'll help craft digital experiences that make it easier for restaurant crew members to complete tasks, understand information, and work efficiently.

• Write and refine content for digital products and experiences
• Create clear, conversational, and user-friendly product content
• Develop content that helps crew members understand what to do, when to do it, and why it matters
• Translate complex product or business requirements into simple, understandable language
• Think strategically about content throughout the product experience
• Partner with product managers, designers, researchers, and other stakeholders
• Help identify customer problems and determine how content can help solve them
• Contribute to content strategy, standards, patterns, and best practices
• Review existing experiences and identify opportunities to improve the content and overall user experience

• 3-5+ years of experience in content writing, content design, UX writing, or a related field
• Strong written and verbal communication skills
• Exceptional command of the English language
• Ability to write clear, concise, conversational content
• Experience working collaboratively with cross-functional product teams
• Strong problem-solving and critical-thinking skills
• Bachelor's degree or equivalent experience
• Comfortable working in an evolving and collaborative environment
• Experience using Figma

• Experience in content design, UX writing, product content, or content strategy
• Experience working on consumer-facing or employee-facing digital products
• Experience in a restaurant, retail, hospitality, technology, or similarly fast-paced industry