Guest Service Representative
Listed on 2026-01-12
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Join Our Team as a Guest Service Representative at Tricoci University!
About Tricoci University:
Tricoci University of Beauty Culture is a distinguished institution dedicated to providing students with a comprehensive education in beauty and wellness. We are committed to fostering an inclusive environment that prioritizes both student achievement and exceptional guest experiences.
As a Guest Service Representative, you will be the welcoming face of Tricoci University, responsible for creating a positive first impression for all guests and students. Your excellent customer service skills will enhance the experience for everyone visiting our campus.
Key Responsibilities- Welcome and greet guests and students enthusiastically as they arrive
- Handle phone calls and inquiries, providing accurate information regarding programs and services
- Manage appointment scheduling and confirmations to ensure a smooth flow of operations
- Maintain detailed records of guest interactions and appointments
- Address guest concerns or feedback effectively and professionally
- Collaborate with team members to create an efficient and enjoyable environment
- Assist with various administrative duties to support the overall operations of the university
- Be part of a recognized institution committed to shaping the future of beauty professionals
- Engage in a positive and dynamic work culture focused on guest satisfaction
- Opportunities for professional growth and development within the beauty industry
- A team-oriented environment that emphasizes collaboration and mutual support
- Enjoy exclusive employee discounts on beauty services and products
- High school diploma or equivalent; experience in hospitality or customer service is a plus
- Prior experience in a guest service or customer support role is preferred
- Strong verbal and written communication skills to engage effectively with guests
- Excellent organizational skills and the ability to multitask in a busy environment
- Familiarity with Microsoft Office Suite; knowledge of CRM systems is an advantage
- A positive and friendly demeanor with a commitment to providing superior customer service
- Flexible availability to work various shifts, including weekends and holidays as required
- Monday through Friday 5:00pm‑10:00pm CST
- Generous Paid Time Off
- 401K Plan
- Access to Continuing Education Units (CEU) Classes
- Complimentary Services at our Student Clinic
- Product Discounts
- Opportunities for Career Advancement
- A Rewarding and Dynamic Work Environment
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Seniority level:
Entry level |
Employment type:
Part‑time | Job function:
Education
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