Customer Service & Sales Support Administrator

Who we are
:
Wet Noses Natural Dog Treat Company, LLC is a premier manufacturer and marketer of branded and private label pet treats in the US. We are a pioneer in the naturalization of pet consumables; our products are best-in-class, non-GMO, and human-grade without preservatives or artificial ingredients. We operate out of an 80,000 square foot, SQF certified facility and produce USDA organic branded and private label pet treats and food.

Wet Noses was founded in 1998 around a simple concept:
If you wouldn’t eat it, don’t feed it to your dog. So, when it comes to our food, we believe that less is more and fresh is best. We use incredible ingredients grown by great people, and we never let our food, our treats, our ideas, or our passion get stale. We are committed to continuously raising the bar in our mission to craft the best dog food on the planet.

Position Summary

The Part-Time Customer Service & Sales Support Administrator serves as a primary point of contact for Wet Noses’ customers, providing exceptional service and support related to orders, inquiries, and product information. This role plays a critical part in ensuring a positive customer experience by responding promptly and professionally to customer needs, processing wholesale and retail orders, and supporting sales and administrative functions across the organization.

The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced manufacturing and sales environment. This position supports continuous improvement efforts and contributes to strong customer relationships through accuracy, responsiveness, and professionalism.

Schedule:Monday–Friday | 8:30 a.m. – 2:00 p.m.(Part-Time)

Location:On-site | Manufacturing Facility

Customer Service & Order Support

Serve as the first point of contact for inbound customer inquiries via phone, email, and voicemail.

Provide timely, accurate, and professional responses to customer questions regarding products, ingredients, pricing, availability, shipping programs, and delivery timelines.

Process wholesale and retail customer orders through the inventory management system with a high degree of accuracy.

Manage and monitor the customer service email inbox, ensuring all inquiries are addressed promptly.

Return voicemails in a timely manner to meet customer service expectations.

Manage customer concerns professionally, resolving issues whenever possible and minimizing escalation.

Collect and analyze customer feedback to identify trends and improvement opportunities.

Support wholesale, distributor, and retail customer inquiries and follow-ups.

Maintain and update customer data, reports, and sales documentation.

Assist with daily and weekly sales reporting to support trend analysis and customer responsiveness.

Ensure customer orders are prioritized regardless of order size or dollar amount.

Product, Brand & Data Maintenance

Maintain working knowledge of Wet Noses’ product lines, assortments, ingredients, quality standards, and brand positioning.

Support UPC creation and maintenance.

Assist with item setup and maintenance for internal systems and external partners (e.g., Petco, Pet Smart, Sam’s Club).

Support eCommerce maintenance, including SKU updates and image uploads across partner platforms.

Administrative & Office Support

Greet and assist visitors, ensuring they receive appropriate information and documentation.

Receive, sort, and distribute mail and incoming communications.

Support special projects for Sales, Marketing, Operations, Accounting, Human Resources, and Business Development as assigned.

Assist with maintaining customer service procedures and process documentation.

Proven ability to deliver best-in-class customer service in a fast-paced environment.

Polite, professional, and customer-focused communication style.

Strong verbal, written, and listening skills with the ability to multitask.

Highly organized with strong attention to detail and accuracy.

Self-motivated, dependable, and committed to meeting deadlines.

Comfortable working both independently and as part of a collaborative team.

Ability to quickly learn products, systems, and processes.

Strong follow-through and accountability.