Front Desk Attendant

Overview

Position:
Front Desk Attendant — Part-time role located at FFC West Loop
. Responsibilities include greeting members by name, checking in members and guests, acting as liaison between current and prospective members and the Membership Department, answering incoming calls professionally, fielding member questions and concerns, providing support to the Membership Experience Manager, performing opening and closing functions regarding the front desk, taking payments as needed and ensuring the cash drawer is balanced, attending required department and club staff meetings, and maintaining a clean, safe and healthy environment for members, guests, and co-workers.

• Greet members by name and create a great first impression of the club
• Check-in members and guests to the club
• Act as liaison between current and prospective members and Membership Department
• Answer incoming calls professionally
• Field all member questions, concerns, and complaints;
  Provide additional support to the Membership Experience Manager as needed
• Perform opening and closing functions regarding the front desk
• Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
• Attend all required department and club staff meetings
• Provide a clean, safe and healthy environment for members, guests, and co-workers

• Job Type: Part-time
• Location: FFC West Loop
• Required
  
  Shifts:
  
  
• Monday: 12:00 PM – 6:30 PM
• Tuesday: 7:00 PM – 11:10 PM (Closing)
• Wednesday: 7:00 PM – 11:10 PM (Closing)
• Sunday: 4:45 PM – 8:10 PM (Closing)

Compensation: $16.60 per hour

• Dental insurance
• Employee discounts
• Training & development
• Vision insurance
• Wellness resources

• Club Membership:
  Complimentary access to all FFC locations.
• Discounts: 25% off Spa, Retail, and Fitness classes.
• Employee Appreciation:
  Programs and benefits like Pet Insurance, T-Mobile discounts, and more.
• Inclusive Culture: A welcoming and diverse team environment.

• Insurance:
  Dental, and Vision though Blue Cross Blue Shield of Illinois
• 401K:
  Company match
• Fitness
  
  Education:
  
  Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer).
• Continued
  
  Education:
  
  Access to FFC University courses and discounted certifications.

FFC offers a robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days. Your manager will go over your role specific training and dates upon hire.