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Director of Member Experience & Support Operations

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: NOCD Inc.
Full Time position
Listed on 2026-02-03
Job specializations:
  • Customer Service/HelpDesk
  • Management
Job Description & How to Apply Below
A digital health company in Chicago seeks a Director of Member Advocate Services to lead and scale their Member Advocate Services Team. The role focuses on improving member support experiences and systems, ensuring high service standards while operating efficiently. The ideal candidate has over 7 years in customer service roles, including leadership experience. This position offers competitive benefits, a supportive mission-driven environment, and flexible parental leave policy.
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