Customer Surveyer

Our client, a leading hospitality service provider, is seeking a Customer Surveyer to join their team. As a Customer Surveyer, you will be part of a dynamic team supporting guest experience initiatives. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to work collaboratively, which will align successfully in the organization.

Job Title: Customer Surveyer

Location: Chicago, IL

Pay Range: Competitive

• Provide surveys to hotel guests to gather valuable feedback.
• Engage with guests during breakfast hours to encourage participation in surveys.
• Sort, number, and scan completed questionnaires for data processing.
• Maintain organized records and communicate results via Whats App.
• Prepare work materials and ensure everything is ready for each service.

• Must have at least one year of experience in customer service.
• Fluency in both English and Spanish is required.
• Availability to work any day of the week, excluding holidays.
• Ability to work early morning shifts, starting at 6:30 a.m.
• Strong organizational skills and attention to detail.

• Opportunity to work in a vibrant hotel environment.
• Gain experience in guest relations and survey administration.
• Flexible scheduling with a monthly service calendar.
• Collaborate with a dedicated team focused on enhancing guest experiences.
• Develop valuable skills in data collection and customer engagement.

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!