Customer Support Specialist

Company Overview

Award Spring is a growing Software as a Service (SaaS) company that partners with colleges and foundations to streamline scholarship management, helping students apply for and receive scholarship funds easily while supporting institutions in managing donor relationships and raising funds for future scholarships. We've just raised a fresh round of investor funding, and are investing in expanding our sales team to accelerate our growth.

The Customer Support Specialist delivers responsive, empathetic support to Award Spring's users—both administrators and students—while also supporting implementation projects behind the scenes. This role combines front-line customer service with hands-on configuration work during onboarding.

This role is currently fully remote, with a preference given to Chicago based candidates who will be able to commute to our West Loop based office for the occasional company event, training session, and collaboration opportunity.

• Respond to customer inquiries via email, chat, and phone with clarity and care
• Troubleshoot platform issues and elevate as needed
• Document support cases and contribute to knowledge base articles
• Identify and communicate trends or bugs to internal stakeholders

Assist the Onboarding team as needed with site setup, including configuring applications, adjusting workflows, and importing or transferring data.

• 0–2 years in SaaS support or customer service role
• Strong written and verbal communication skills
• Basic technical comfort with web-based platforms and tools like Zendesk or Hub Spot
• Willingness to participate in a fast paced, high growth environment
• Bachelor's degree required

• Base Salary: $45,, based on experience
• Annual Bonus Opportunity: 10% of Earnings, based on Company Performance

VISION: To broaden access to educational opportunity.

MISSION: To help scholarship administrators connect donor funds to the students who need them.

VALUES:

• ACTION: Take initiative, be accountable, and share your knowledge.
• DETERMINATION: Simplify and improve processes, overcoming obstacles with creativity and persistence.
• HUMANITY: Show empathy and kindness in every interaction.
• IMPROVEMENT: Strive to grow daily and add value to clients and teammates.

Award Spring is committed to creating an inclusive and diverse workplace. All employment decisions are based on qualifications, merit, and business needs. We celebrate diversity and foster a welcoming environment for all team members.