Bilingual Customer Service Representative

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!

Clarity Partners is seeking a Bilingual Customer Service Representative local to Chicago, IL. This position will support a large-scale client project to assist with on-street parking, red light, and speed enforcement programs. The Bilingual Customer Service Representative requires demonstrated understanding of service center support processes and procedures. This is a hybrid position that will report on-site 4 times a month.

Responsibilities:

* Serve as the first point of contact for customers seeking assistance.

* Research and analyze inquiries and concerns and communicate the information required for the motorist to take the appropriate action in resolving their situation.

* Ability to accurately enter and record interactions with motorists and notes all actions and/or steps completed.

* Walk the customer through billing types, charges, and rates.

* Direct unresolved/out of scope issues to the next level of support personnel/ the proper department.

* Perform clerical duties, such as receiving and sending faxes, filing, and writing work orders.

* Provide accurate information on billing types, charges, rates, and municipal requirements.

* Notate events and problems and their resolution.

Requirements:

* 2+ years of experience in customer service and solid understanding of phone and customer service etiquette.

* Must learn, adapt, and adjust to frequent script changes and changes in the parking, red light, and speed enforcement program.

* Required to report onsite 4 times a month.

* Ability to learn client applications and perform general office duties.

* Strong attention to detail, time management and organizational skills.

* Ability to retain a wealth of information to provide to customers.

* Fluent in Spanish.

* Proficiency in English.

* Possess basic computer skills.

* Customer-oriented and cool-tempered.

Clarity is committed to fair and equitable compensation practices. For the Bilingual Customer Service Representative role, the hourly rate is $17.00/hr the pay rate represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting.