Service Agent
Job in
Chicago, Cook County, Illinois, 60603, USA
Listed on 2026-02-25
Listing for:
Marriott Hotels
Full Time
position Listed on 2026-02-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Marriott Hotels - Up to $26.90/hour - 151 West Adams Street - Responsibilities:
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.;
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.;
Receive, record, and relay messages accurately.;
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.;
Provide information to guests about room features, property amenities, and local areas of interest.
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