Client Service Specialist II

Join a team that values your ambition and empowers your growth

At Corient, we help high- and ultra-high-net-worth individuals and families to enjoy a full life, while enabling them to preserve their wealth for future generations, and provide for the people, causes and communities they care about. We focus on exceeding expectations, simplifying lives, and establishing legacies that last for generations. We are always looking for talented and motivated individuals to join our team.

If you want to work for a company that values your contributions and supports your growth, we would like to meet you.

Location: Chicago, IL

Overview

The Client Service Specialist works in a client-focused, team-centered environment assisting the advisory team as the central point of contact for client requests. As a Client Service Specialist, you will be expected to communicate with clients daily to address their day-to-day needs.

Responsibilities

• Serve as central point of contact for ingesting client requests

• Coordinate between client, advisor, and additional support teams to execute & track against client requests

• Communicate with clients daily, addressing their day-today needs in an articulate and professional manner

• Support data input for client prospecting

• Schedule meetings between advisory team & clients

• Input client and advisor requests into Salesforce, track completion

• Retrieve and distribute client statements, tax documents, or other reports

• Generate portfolio reports

• Complete required paperwork

• Open accounts for existing clients

Qualifications & Requirements

• Bachelor's degree from an accredited institution or equivalent experience

• Minimum of 1-3 years' experience

• Experience with Salesforce, Portfolio Accounting Software, Docu Sign, Microsoft Suite (competency or ability to learn quickly)

• Customer service background preferred

• Excellent verbal, written, analytical, and organizational skills

• Ability to identify, meet and follow through with client needs and requests

• Able to work independently

• Enjoy being part of a team

• Must be highly flexible and confidential with all client and firm matters

Competencies

• Detail orientation

• Service orientation

• Action orientation

• Communication

• Responsiveness

• Follow-through

This position description is intended to provide a general overview of the expectations and responsibilities of this position and may not include all tasks that may be assigned. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned with or without notice.

This position is exempt and is paid according to the laws of the State of Illinois and Massachusetts. The pay range for this position is $60,000 - 85,000 USD per year. We are required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.

It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

Physical Requirements

• This position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
• This position may require the ability to lift up to 15 pounds.
• This position is required to work onsite 4 days per week.

U.S. Eligibility Requirements

• Must be 18 years of age or older.
• Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Corient hires U.S. citizens or permanent residents. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Corient will require proof of work authorization.
• Corient participates in E-Verify and will…