Property Success Manager

Position Summary

The Property Success Manager (PSM) plays a critical role in ensuring long-term success and optimization of Aigentless self-guided touring solutions for assigned client base through relationship management, meaningful reporting of measurable KPIs, client-driven conversion rates, high adoption, and portfolio expansion.

The PSM serves as a trusted advisor and liaison between Aigentless leadership and client stakeholders, with focus on driving ongoing performance, adoption optimization, and renewal outcomes. This is a proactive, customer-focused role requiring strong communication skills, analytical rigor, and the ability to influence both on-site property teams and executive leadership.

Client Relationship Management

• Serve as the main point of contact for assigned client accounts and property teams.
• Train and empower on-site teams to effectively use the Aigentless platform.
• Build trusted client partnerships that lead to long-term advocacy and renewals.
• Partner with client leadership to align platform success with leasing and revenue goals.

Prospect Engagement

• Answer prospect questions while prospect is on a tour to ensure they are fully informed.
• Respond to questions submitted via phone, text or email.
• Troubleshoot any access issues or other navigation hurdles while a prospect is on tour.
• The goal is to leave a prospect fully informed and prepared to decide whether to rent the apartment.

Performance Monitoring & KPI Optimization

• Monitor client KPIs including adoption/utilization, conversion rates, tour completions, and satisfaction.
• Deliver data-driven insights and recommendations to maximize ROI and conversion potential.
• Review and act on Leasa (AI) alerts, unit availability updates, and pre-implementation tour edits.
• Benchmark client performance against industry standards and portfolio averages.

Key Performance Indicators (KPIs)

• Client Retention & Renewals
  :
  High retention rates across assigned accounts.
• Adoption Rates
  : % of features activated and % of staff actively using the platform.
• Conversion Performance
  :
  Improvement in lead/prospect-to-application conversion metrics.
• Client Satisfaction
  : CSAT scores from property teams and leadership.
• Responsiveness
  :
  The timeliness of responding and resolving prospect issues.

• 1-2+ years of experience in Leasing, Property Management, or a related client-facing role.
• SaaS, proptech, or digital marketing background is a plus.
• Strong communication, presentation, and relationship management skills.
• Ability to manage multiple accounts and stakeholders simultaneously.
• Tech-savvy, analytical, and comfortable with KPI dashboards and performance reporting.
• Problem-solving mindset, proactive approach, and enthusiasm for client success.

• 401(k) + company match
• Generous PTO and paid holidays
• Competitive salary and performance-based discretionary bonus
• Growth opportunities in a high-growth startup
• Equity incentive plan eligibility
• Base Salary: $55, Commensurate with experience
• Performance-Based Bonus: Discretionary, tied to KPIs and conversion/adoption metrics

Note:

Actual compensation is based on experience, education, skills, and market benchmarks.

Must be legally authorized to work in the U.S. (no visa sponsorship available at this time).

Employment contingent on background check and reference verification.

Compliance with Illinois and New York employment laws regarding criminal history disclosure.

Aigentless is an Equal Opportunity Employer
—we do not discriminate based on race, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.