Bridal​/Alterations Customer Service

Chicago Artists Coalition helps people connect with opportunities including calls for artists, jobs, and available studio space

Chicago Artists Coalition helps people connect with opportunities including calls for artists, jobs, and available studio space

• Customer Service
  • Answers the phone whenever not in a fitting or with a customer
  • Greets all customers upon entry
  • Finds/Checks out orders as customers come in for pickup
  • Checks that entry area/fitting room are swept/mopped
  • Handles all delegated spot cleaning, bag cleaning, dress cleanup as assigned
  • Helps with bridal and ready-to wear appointments as assigned
  • Makes sure all appointments are running within their allotted time whenever possible (including checkout time)
• Hand Sewing
  • Helps with entry level hand sewing (snaps, buttons, hook + eyes) as time allows
  • Checks hand sewn items are sufficiently sewn (strength, thread color, appearance etc)
• Workflow
  • Organizes/sorts the week of racks ensuring all items are in their appropriate rack and all items are labeled
  • Help with prep/check in for bridal and ready for wear
• Shop Maintenance
  • Makes sure shop floor is swept and thread free each morning/afternoon
  • Makes sure front of shop remains clean mopped
  • Makes sure fitting room remains clean (tags thrown away, chaise vacuumed, cups storage)
  • Re-organizes back room threads/supplies 2X/week
• Texts/Emails
  • Replies to customer service voicemails/texts
  • Helps with re-scheduling/cancellation emails
• General
  • Person must be comfortable working in a fast-paced customer facing environment. This is a very hands on position but it is NOT a sewing apprenticeship. Sewing is not a required skill, but previous experience with sewing or aptitude is a plus

• Must have:
  Prior experience in customer service
• Saturday availability is a must. Interest in learning about alterations
• Willingness to work on a team
• Comfortable working 1 on 1 with clients
• Detail-oriented

Must reply to  with resume + short description of interest or cover letter to be considered. Inquiries without a resume will not be considered. Full time, in-person position only.

Compensation: $21-$23/hr based on experience