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Customer Success Mgr./ CSM CRM System

VoC & Customer Communications Lead

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: EROAD
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, CRM System
  • Marketing / Advertising / PR
    CRM System
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A fast-growing technology organization is seeking a Customer Communications Lead to manage customer-facing communications and develop a Voice of Customer program. This role will drive engagement through the Customer Advisory Board, ensure clarity in customer messaging, and support internal teams with customer insights. The ideal candidate has over 5 years of experience in communication or marketing, ideally in SaaS. Join this dynamic organization and help shape customer experiences.
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