Customer Service Rep

Job Overview

INSPYR Solutions has teamed up with an organization located downtown Chicago who is in search of a Customer Service Representative on a contract-to-hire basis. Please note this role will operate on a hybrid schedule (3 days in office, 2 from home) and will be on a Monday‑Friday, 8am‑5pm schedule.

• Manage high-volume inbound call queue (80+ calls daily) while maintaining quality and efficiency standards
• Assist customers with automotive warranty coverage, claims processing, and claim status updates
• Review and resolve billing inquiries, payment processing issues, and account discrepancies
• Investigate and correct errors, disputes, and coverage concerns in a timely manner
• Provide detailed explanations of warranty terms, coverage limits, and claim requirements
• Process payments, update account information, and document all customer interactions accurately
• Collaborate with internal departments to resolve escalated claims and complex customer issues
• Ensure compliance with company policies and automotive warranty guidelines
• Maintain professionalism and empathy when handling challenging or escalated calls
• Meet or exceed performance metrics including call volume, resolution time, and customer satisfaction scores

• Must have at least 2 years of recent customer service experience in a high call volume environment
• Must be comfortable commuting downtown Chicago
• Must be comfortable with a contract-to-hire position
• Must be proficient in Microsoft Office Suite
• Bilingual:
  English & Spanish is a plus

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

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INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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