Premier Customer Relationship Manager

Team Overview

The Premier Customer Relationship Manager will serve as the primary point of contact for Trans Union's top-tier B2B clients, driving a seamless customer experience through escalation management, service level oversight, and root cause analysis (RCA). This role partners cross-functionally to coordinate incident communications, deliver performance insights, and strengthen client relationships while supporting continuous program improvements. The Premier Customer Relationship Manager reports to the IT Support Manager.

The Premier Customer Relationship Manager helps to maintain and enhance the customer experience by:

• Creating Root Cause Analysis documents
• Calculating service levels and creating monthly customer metric summaries
• Providing relationship manager support for top clients

• 4+ years in technology and/or IT customer support position
• Strong analytical acumen and solution orientation to understand the nuances of complex application, systems, and architecture designs
• Available for after hours/on‑call support and occasional overnight travel (3–5 times per year)
• Experienced in developing presentations and presenting
• Bachelor’s degree in business or computer science and/or the equivalent

• Experience utilizing the Microsoft Office suite, including Excel, PowerPoint, Access, Word, and Outlook
• Strong preference for experience in SharePoint, Splunk, Salesforce, and CRM reporting tools

• Familiarity with ticketing systems
• Exposure to Splunk or similar monitoring tools
• Background or exposure to financial services or insurance

Benefits support every part of your life:

• For Your Health: day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• For Your Protection: company‑paid basic life and AD&D, optional voluntary life and AD&D, short and long‑term disability, and optional legal plan, pet insurance, and travel accident coverage.
• For Your Family: adoption assistance, fertility planning coverage, caregiver support, dependent care FSA, care@Work membership, and up to 12 weeks paid parental leave.
• For Your Future: 401(k) with employer match, Employee Stock Purchase Plan, financial wellness resources, career coaching, and optional long‑term care insurance.
• For You: tuition reimbursement, flexible time off, paid holidays, commuter benefits, employee discounts, charitable gift matching, paid volunteer time off.
• For Your Wellness: 24/7 support including professional therapy, coaching, and emotional wellbeing programs, guided meditation, and resources for physical, mental, social, and financial wellness.

The U.S. base salary range for this position is $78,750.00 – $131,250 annually. Actual compensation is based on additional factors such as education, training, work experience, job‑related skill set, location, and industry knowledge. Regular, full‑time non‑sales positions may be eligible to participate in Trans Union's annual bonus plan. Certain positions may also be eligible for long‑term incentives and other payments based on company guidance and plan documents.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity, or any other characteristic protected by law.

Trans Union takes affirmative action to employ and advance at all levels in employment qualified individuals with a disability and protected veterans in accordance with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and the Trans Union's affirmative action plans. These programs are available for review to any associate or applicant for employment upon request by contacting

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Company policies require sound judgment, trustworthiness, safety, respectful communication, safeguarding business operations, confidential information, and the company’s reputation.