Reservations Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa.

We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About the role:

The Reservations & Communications Agent is an essential member of the reservations dedicated to providing exceptional quality and service to our guests.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic. The ability to multitask and prioritize is also essential for this position.

What you will do:

The Reservations & Communications Agentt is responsible for for booking Room, Spa and Restaurant reservations via phone, email requests, and guest in-house requests.

Responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone or radio.

Due to the central core nature of this position, the Reservations & Communications Agent also acts as the friendly and courteous voice of the operator.

The Reservations & Communications Agent is an authority on all restaurant food menus, alternative cuisine and all beverage lists.

The Reservations & Communications Agent oversees the entire sequence of service ensuring guest room accommodations, spa appointments and restaurant reservations, are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.

The Reservations & Communications Agent will always offer professional and friendly service while multitasking, problem solving, and ensuring all of the guest's needs are met.

The Reservations & Communications Agent will be a willing team player, comfortable with computer systems as well as communicating over the telephone.

The Reservations & Communications Agent will maintain excellent personal presentation and interpersonal skills and will maintain a clear and pleasant voice along with a positive attitude

Listen to guest complaints and handle those complaints graciously while actively and creatively finding solutions for the guests. Ability to identify when unable to assist guest and communicate with management in a timely manner to ensure the guest’s complaint can be addressed as soon as possible.

Communicate with all departments as needed over multiple platforms including Teams, HotSOS, Vocera, email, radio and in person to ensure all specific requests and demands are met quickly and accurately.

Communicate with guests on multiple platforms, including FS Messenger, phone, email and in-person.

Work closely with the…