Customer-Centric Teller & Sales Advocate

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Full Time Sales Broadway Main (990), Chicago, IL, US

12 days ago Requisition

Salary Range: $18.00 To $20.00 Hourly

Byline Bank is a full-service commercial bank serving small- and medium-sized businesses and consumers. It has approximately $9.6 billion in assets and operates 46 branch locations throughout the Chicago and Milwaukee metropolitan areas.

By joining our team, you will become part of an organization that values growth, collaboration, and innovation. We strive to create an environment where employees feel supported and are empowered to excel in their roles. If you're looking for a career with a company that puts people first and makes a difference in the communities we serve, Byline Bank is the place for you.

At Byline Bank, we’re looking for hardworking, client-focused individuals to join our dynamic team. As part of our organization, you’ll have the opportunity to contribute to the success of our clients and make a real difference in the communities we serve. If you’re passionate about delivering quality service and thrive in a supportive, growth-oriented environment, let’s connect to discuss the Teller opportunity today!

Customer Service

• Adheres to service standards/expectations.
• Answers branch phone/electronic inquiries according to etiquette standards for the Bank.
• Provides service to all customers and prospective customers, following the Bank’s service standards and guidelines.
• Maintains positive interpersonal relationships with customers and employees.

Sales

• Meets or exceeds monthly sales production goals for products and services as assigned by manager.
• Demonstrates in-depth product and services knowledge.
• Identifies cross-selling opportunities by assessing customer needs and explaining product features and benefits.
• Identifies and refers business regularly.

Operational Responsibilities

• Organizes and balances cash drawer daily and adheres to the cash limit policy and usage procedures.
• Follows proper policy regarding the processing of transactions: deposits, withdrawals, check cashing, savings bonds, tax payments, traveler’s checks, cash advances, etc.
• Maintains customer confidentiality, adheres to Bank Security Act and Privacy Policy, safeguards and secures customer information in work area to ensure it is not viewed by others.
• Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.
• Ensures proper work batching, re-verification, encoding, account numbers on checks, large item copies, etc.
• All other duties as assigned.

Note:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• High School Degree or GED required.
• Excellent customer service and oral communication skills.
• Previous cash handling and/or Teller experience preferred.
• Previous retail experience preferred.
• Bilingual and biliterate in Spanish/English or Polish/English preferred for select locations.
• Strong knowledge of Microsoft Office preferred.

Physical Demands/Work Environment Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office equipment. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices. Must be able to lift 30 pounds.

Byline Bank offers competitive industry rate salary bands with the goal of retaining and growing talented individuals. The targeted hourly range for the position is between $18.00 - $20.00. In addition, benefits include medical coverage, dental, vision, disability, 401k, paid time off and more. Compensation may include discretionary bonuses and other benefit programs depending on factors such as skill set, experience level, and candidate’s location.

Byline Bank is an Equal…