Guest Services Ambassador

Guest Services Ambassador (GSA)

Seasonal | Part-Time | Hourly Pay

The Guest Services Ambassador (GSA) is a frontline ambassador for Chicago Stars FC, responsible for delivering exceptional, welcoming, and memorable experiences for all fans, guests, and partners. GSAs play a critical role on matchdays and at select non-matchday events by providing outstanding customer service, supporting accessibility needs, and helping create a safe, inclusive, and enjoyable stadium environment.

• Welcome and assist fans at stadium entry points
• Provide clear directions, information, and support throughout the venue
• Assist guests with ADA and accessibility needs
• Monitor seating areas and concourses to ensure a positive guest experience
• Support Kids Club activities and fan engagement activations
• Serve as a knowledgeable and approachable resource for guests
• Assist with issue resolution and elevate concerns as needed
• Check-in and registration desk duties
• Support with other matchday responsibilities as needed

• Represent Chicago Stars FC at off-site events, festivals, and community activations
• Engage with current and potential fans in a professional and enthusiastic manner
• Support additional club events as assigned and available

• Customer service-oriented mindset
• Strong communication and interpersonal skills
• Strong conflict-resolution skills in a fast-paced environment
• Passion for hospitality, fan experience, and sports
• Proven dependability, strong accountability, and the ability to work collaboratively in a team

• Availability to work nights, weekends, and matchdays is required
• Ability to stand, walk or be engaged for extended periods of time – accommodations available as needed
• Ability to work outdoors in varying weather conditions

• One Virtual onboarding session
• One-day, in-person training

No prior experience required - all training provided

• Employee Discounts for merchandise
• Employee Tickets for home matches
• Fun and Engaging Volunteer Opportunities
• Behind-the-scenes access on matchdays
• Opportunities for growth

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

If you need reasonable accommodations for any part of the employment process, please email us athu

Equal Opportunity Employer/Disability/Veterans