Password Reset Service Desk Representative

Job#: 3035513

Job Description:

Client:
Apex Systems

Location:

Arlington Heights, IL

Duration: 12+ Month Contract

Rate Details:

* 1st Shift (7:00am - 3:30

Ppm) - $20/hr

* 2nd Shift (3:00pm
-11:30pm) - $21.50/hr

* 3rd Shift (11:00pm - 7:30am) - $23/hr

If you're interested please send a copy of your resume to ([email protected])

Contact Center Representative (Password Reset Team)

About Us:

Apex Systems is dedicated to providing exceptional customer service and support. We are looking for enthusiastic and customer-focused individuals to join our team as Entry-Level Contact Center Representatives. If you have a passion for helping people and enjoy solving problems, we want to hear from you!

Job Description:

Responsibilities:

* Handle inbound customer calls and emails related to password resets and account unlocking.

* Provide clear and concise instructions to customers to resolve their issues.

* Verify customer identity and ensure security protocols are followed.

* Document customer interactions and resolutions in the system.

* Escalate complex issues to higher-level support when necessary.

* Maintain a high level of professionalism and empathy in all customer interactions.

Requirements:

* High school diploma or equivalent.

* Strong customer service skills with a friendly and patient demeanor.

* Excellent verbal and written communication skills.

* Ability to follow instructions and work independently.

* Basic computer skills and familiarity with common software applications.

* No prior technical experience required; training will be provided.

Preferred Qualifications:

* Previous experience in a customer service or call center role.

* Ability to handle multiple tasks and prioritize effectively.

* Strong problem-solving skills and attention to detail.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process.  for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

You can access our privacy policy at

Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings…