Membership Servives Representative

Job Overview

Under the direction of the Manager, Membership Service Center, provide comprehensive quality customer services to current and prospective members. Provide frontline assistance for all Academy of General Dentistry (AGD) related inquiries and requests by responding to telephone and written inquiries regarding AGD requirements, programs, policies and services. Provide quality clerical and data entry support in processing member continuing education credits, change of address, constituent, etc.

Assist with organization activities and special projects as directed.

Two years of college (AS degree) or equivalent experience.

One to two years of member/customer services experience.

Able to communicate effectively and tactfully over the telephone with AGD members, officers and others, and present a positive image of the AGD through these communications. Having strong PC skills and familiarity with membership/customer databases, Microsoft Office and typing skills of 50 WPM. Be able and willing to learn new software and programs as required. Proficient in the use of e-mail and Internet.

Possess good organizational skills, excellent customer service skills, excellent oral and written communications skills and ability to write effective business letters with good spelling and grammar. Ability to follow instructions, analyze situations, solve problems, and maintain confidentiality of records and information. Must be detail oriented, have the ability to multi-task and be team oriented. Be able to work overtime as needed.