Customer Service Representative - Executive Assistant

Job Title: Customer Service Representative, Executive Assistant

Company: Ace Handyman Services

Location: Chicago, IL and Surrounding Collar Counties

Schedule: Monday – Friday | 8:00 AM – 5:00 PM | No Weekends

Ace Handyman Services is a trusted home improvement and repair company and general contractor serving Chicago and the surrounding collar counties. We specialize in helping homeowners maintain, repair, and improve their homes with professional craftsmanship and reliable service. Our team prides itself on professionalism, clear communication, and delivering high-quality results for every customer.

We are seeking a Customer Service Representative to join our team. This role is focused on customer service, inbound call handling, and helping convert inquiries into booked jobs. You will be the first point of contact for homeowners seeking handyman and general contracting services, helping guide them through our service offerings and scheduling process.

This position is ideal for someone who enjoys working with people, is highly organized, and is motivated by helping grow a local service business.

• Answer inbound calls from homeowners and potential clients
• Provide excellent customer service and represent the Ace brand professionally
• Schedule estimates and service appointments for technicians
• Follow up with customers regarding estimates, service requests, and project timelines
• Assist in converting inquiries into booked projects
• Maintain accurate customer information in the CRM system
• Communicate with field technicians regarding scheduling and project updates
• Support business development initiatives including follow-ups and outreach to past customers
• Assist management with projects as required

• Previous experience in customer service, inside sales, or scheduling preferred
• Strong phone and communication skills
• Highly organized with strong attention to detail
• Comfortable using scheduling software and CRM systems
• Ability to multitask and manage a high volume of customer inquiries
• Positive attitude and team-oriented mindset

• Competitive hourly pay (based on experience)
• Paid Time Off (PTO)
• Monday through Friday schedule – 8:00 AM to 5:00 PM
• Opportunity for growth within a growing home services company

• Stable weekday schedule with work-life balance
• Work with a respected national brand serving the Chicago area
• Be part of a growing team in the home improvement industry
• Help homeowners improve and maintain their homes