Customer Service Concierge – Chicago, IL
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-06-07
Listing for:
Accessa Corp.
Full Time
position Listed on 2026-06-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Customer Service Concierge – Chicago, IL
Department: Operations
Reports To: Corporate Operations Manager
Employment Type: Full-Time
Main FunctionThe Customer Service Concierge (CSC) has a primary goal of providing white glove service to Accessa’s customers. The CSC manages the entire order entry and management process, including answering all customer questions and providing follow-up to deliver on the utmost expectations.
The perfect fit of a Customer Service Concierge:
- You exude warmth, energy, and charisma, and have a passion for helping people.
- You thrive on the unexpected and perform patiently under stress and pressure.
- You nurture and help build upon all customer relationships.
- Manage incoming phone calls, emails, faxes
- Sales order entry and management
- Investigate customer complaints
- Maintain new color match log and process
- File and maintain closed sales order and correspondence files
- Provide internal sales support to outside sales team
- Other duties in support of branch operations
- Paid Vacation, PTO, Holidays, & Birthday Day Off (27.5 paid days off in first full calendar year)
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