International Customer Operations Specialist

International Customer Operations Specialist

Posted on June 5, 2026

Rosemont IL
9399 W Higgins Rd
Ste 1100
Rosemont, IL 60018, USA

• Hybrid
• Customer Service
• Full‑Time
• Requisition #: INTER
  008266

The International Customer Operations Specialist is responsible for supporting global customer operations by managing end‑to‑end international order processing, ensuring accuracy, compliance, and on‑time delivery through coordination with logistics partners and cross‑functional teams.

• Own end‑to‑end processing of international orders (subsidiaries, licensees, vendors).
• Ensure accuracy of order entry, documentation, and shipment details.
• Coordinate with logistics partners (freight forwarders, customs brokers) to support on‑time delivery.
• Maintain documentation to support audits and customs compliance.
• Partner cross‑functionally to resolve issues and improve processes.
• Maintain and update process documentation and workflows.
• Provide customer support and communication for international accounts.
• Support continuous improvement initiatives to increase efficiency and accuracy.
• Follow up with customers on outstanding collections and partner with Accounts Receivable as needed.
• Perform other responsibilities as needed.

• High School Diploma required;
  Associate or Bachelor’s degree preferred.
• Experience in international logistics and/or international customer service strongly preferred.
• Familiarity with freight forwarding, customs processes, and compliance requirements preferred.
• Strong written and verbal communication skills.
• Basic understanding of accounting terminology and processes.
• Strong analytical, problem‑solving, and critical thinking skills.
• Strong familiarity with Microsoft Suite;
  Excel, Word, PowerPoint.
• S4
  
  HANA (SAP) Cloud version experience preferred.
• Strong proficiency in data entry, accuracy, and attention to detail.
• Ability to manage multiple priorities based on timing, scheduling, and workload.
• Ability to collaborate cross‑functionally to support customer outcomes.
• Effective time management under pressure with shifting priorities.

Resourcefulness, Customer Focus, Team Player

Negotiation, Integrity, Analysis, Skills

Communication, Organization/Planning, Judgement/Decision Making

Target salary range: $58,000 – $74,000 a year. Pay will be based on factors including education, qualifications, certifications, experience, level, geographic location, and organizational needs. Full‑time positions eligible for competitive benefits including paid time off, health, dental, vision, life, disability, and 401(k).

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Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.