Receptionist - Part-Time 2nd Shift

Starting Pay: 17.00 (Commensurate with experience)

Schedule:

Thursday and Every Weekend Thursday: 8:00am to 4:00pm Saturday: 8:00am to 8:00pm Sunday: 9:00am to 5:00pm POSITION

PURPOSE:

Manages the reception desk and waiting area. Assures that adequate communication with residents and guests is maintained at all times. Mindful of the well‑being and security of our residents.

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

• Serves as telephone operator, receiving business and residential calls and routing them appropriately or taking messages when needed
• Serves as a watch‑guard for wandering residents so that they do not exit the building
• Serves as a central information centre for residents and their families, providing information about the community or pertaining to personal needs/interests expressed
• Provides active listening with residents to offer support and identify concerns or problems, which need to be referred to another department
• Maintains the visitor sign‑in logs and the resident sign‑out sheets
• Maintains an up‑to‑date Resident Directory, to reflect resident status (room number, level of care, out on pass, etc.)
• Sorts and distributes business and residential mail in a timely and accurate manner. This includes metering and packaging outgoing mail as well
• Notifies appropriate person when postage needs to be replenished
• Manages the Guest Stay and Guest Meal programs to assure that proper communication occurs between the reception desk and the Dining Services and/or Environmental Services Depts
• Keeps track of all incoming admissions to assist them in adjusting to the community’s routines and services
• Distributes facility brochures to walk‑ins, providing information as needed
• Schedules appointments for residents with in‑house physicians and completes necessary paperwork
• Runs daily IL resident Check‑In report and calls any residents who don’t push the check‑in button. Notifies maintenance to check on any IL residents who don’t answer the phone
• Schedules transportation for residents on the community bus, completes necessary paperwork and gives slips to appropriate person to invoice; assists residents in securing outside personal transportation
• Serves as central receiving point for all work orders. Writes, logs, dispatches emergencies as needed and logs into the Tracking Program