Customer Service Coordinator​/Associate Account Manager

Customer Service Coordinator / Associate Account Manager - Bedford Park, IL

Pay: $27.98/hour

Schedule:

Monday-Friday, 8:30 AM - 5:00 PM

About the Opportunity:

Our client is seeking an organized, customer-focused Customer Service Coordinator / Associate Account Manager to serve as the primary point of contact for customers while coordinating orders, timelines, and communication between Sales, Production, Supply Chain, Shipping, Quality, and Operations teams.

This role is ideal for someone who enjoys working directly with customers, coordinating projects, and serving as the connection between customers, sales, production, and operations teams. You'll have the opportunity to build valuable experience in account management, supply chain coordination, customer service, and manufacturing operations while developing skills that can lead to long-term career growth.

Customer Service & Account Management

• Serve as a primary point of contact for customers via phone, email, and other communication channels.
• Build and maintain strong relationships with customers and internal business partners.
• Provide professional, efficient, and responsive customer service.
• Respond to customer inquiries and communicate updates regarding orders, projects, and delivery timelines.
• Follow through on customer requests and concerns to ensure a positive customer experience.
• Act as a liaison between customers, sales representatives, and operational teams.

Order Management & Coordination

• Process and manage customer orders utilizing SAP and other internal order management systems.
• Collect, review, and verify information required for accurate order entry.
• Understand, document, and communicate customer requirements and specifications, including quantity, quality, schedule, delivery requirements, and other critical customer expectations.
• Ensure customer information and order details are accurately maintained within internal systems.
• Track order status and communicate updates to customers and internal teams.
• Ensure all requested ship dates and customer delivery requirements are met.
• Communicate manufacturing capabilities, scheduling limitations, and production timelines to customers and sales teams as necessary.

Cross-Functional Collaboration

• Work closely with Quality, Shipping, Production, Supply Chain, Sales, and Operations teams to coordinate customer requirements and project timelines.
• Communicate daily with internal and external customers to coordinate delivery of customer needs.
• Ensure all stakeholders remain informed regarding order status and project updates.
• Coordinate customer requirements and project timelines across multiple departments.
• Support continuous communication and collaboration between teams to ensure successful project execution.

Customer Project Support

• Assist with scheduling customer visits, press checks, facility tours, and meetings.
• Coordinate logistics including meeting space, technology requirements, schedules, meals, and attendee support.
• Manage the proof approval process, including transmitting proofs to customers following production approval and ensuring timely return of approved proofs.
• Track project milestones and ensure deliverables remain on schedule.
• Support customer-specific projects and initiatives as needed.

Sample Inventory & Shipping Support

• Maintain sample inventory and coordinate customer sample requests.
• Pull, package, mail, and deliver product samples as requested.
• Coordinate shipping requirements and requested delivery dates.
• Assist with the movement and delivery of supplies, products, and materials as needed.

Administrative & Operational Support

• Maintain accurate customer records and documentation.
• Support order processing, project tracking, and customer communications.
• Assist with special projects and customer initiatives.
• Maintain satisfactory attendance and timeliness.
• Provide support to ensure customer expectations are consistently met.

Compliance & Quality

• Responsible for understanding and complying with applicable quality, environmental, and safety requirements.
• Ensure adherence to company policies, customer requirements, and operational procedures.
• Support continuous improvement initiatives related to quality, customer…