Customer Support Specialist

Perk Spot is searching for a Customer Support Specialist to join our Customer Support team! At Perk Spot, our mission goes beyond discounts—it’s about empowering employees everywhere to make smarter spending decisions so they can do more of what they love. We believe every dollar saved can become a stepping stone to a brighter future, whether that’s a special family vacation, a first home, or simply extra peace of mind.

As a Customer Support Specialist, you will provide top-notch technical support to the community members of Perk Spot. You’ll become an expert in Perk Spot’s tools and website, while constantly interacting with Perk Spot customers and internal teams to ensure that we are offering the best possible support to our client partners and their employees. 

This position is required to be in the office 3 days a week on Tuesday, Wednesday, and Thursday. Our office is located in the Merchandise Mart in downtown Chicago, IL.

Working

Schedule:

Tuesday to Saturday from 8:00 am - 4:00 pm Central Standard Time

What you’ll accomplish: 

• Become an expert of Perk Spot’s services and processes, as well as our website and user portal

• Provide exceptional and timely support to customers via phone, email, and live chat 

• Document active tickets every step of the way, from inquiry to solution and completion

• Actively prioritize support tickets and escalate issues appropriately

• Assist with new user setup, account maintenance, and sales projects as needed

• Take part in high-level problem-solving in collaboration with your team members and our Customer Support Manager

• Develop relationships with Perk Spot’s internal teams and customers to maintain and improve customer satisfaction

• Solicit feedback from customers on Perk Spot’s service and product; relay feedback to applicable internal teams

• Attend regular team and staff meetings to address feedback, changes, and new ideas

• Constantly strategize ways to make the Perk Spot experience better and more effective for our members 

What we’re looking for:

• 3+ years of experience in customer support, managing support tickets in various mediums and prioritizing issues according to importance

• Basic understanding of computer and home networking terminology, including but not limited to terms like: operating systems, browsers, routers, modems, etc.

• Knowledge of Zendesk and background in IM/chat support preferred

• Exceptional written and verbal communication skills, with proven interpersonal skills

• Highly organized, detail-oriented, and analytical approach to problem-solving

• Positive, helpful attitude with the ability to handle challenging conversations in a professional demeanor

• Collaborative, team-focused mindset

• Ability to work autonomously and manage your own workload

• Proven understanding of Perk Spot’s values as a whole and a willingness to work hard to achieve overall company goals

About Perk Spot:

At Perk Spot, we believe that life is about getting the most out of every dollar, every moment, and every opportunity. We don’t just see a discount; we see a doorway to craft a lifestyle that balances smart choices with meaningful experiences. We celebrate the relentless pursuit of value, the satisfaction of finding that perfect deal, and the sense of confidence that comes from spending with intention.

Every dollar saved is a step closer to the life you envision—one that’s rich in memories, secure in planning, and full of everyday wins that bring joy and fulfillment.

Our journey began in Chicago back in 2006 with a vision of helping employees stretch their paychecks without sacrificing what they love. What began as a small company with a big vision has evolved into a discount shopping solution employees across the globe rely on to stretch their paychecks. In 2018, Perk Spot raised $50M from Susquehanna Growth Equity and today the business serves more than 22 million employees from top employers including Southwest Airlines, Mayo Clinic, and Humana.

We saw an opportunity to do more—to build something that brought genuine, life-enhancing value to employees’ everyday financial decisions.

Your first few months as a Perk Spotter:

Providing value doesn’t have to wait, from day one we are open to your big…