Customer Success Manager

Position Overview

We’re searching for a Customer Success Manager to join our EZLynx team in a hybrid setting. We look for individuals who value teamwork, embrace diverse experiences, welcome challenges, and approach customer relationships with a focus on results.

• Forge strong, productive relationships with enterprise customers
• Develop and implement strategies to achieve maximum adoption of the EZLynx platform
• Provide first‑class customer service, resulting in high NPS scores
• Collaborate with internal teams to resolve customer issues and communicate product requests promptly
• Analyze and solve challenging customer requests with creative solutions
• Monitor customer usage metrics, identify areas for improvement, and recommend new product features
• Develop deep understanding of customer business initiatives and create strategic success plans
• Gauge customer engagement and provide feedback to internal teams for product and service improvements
• Drive communication and customer advocacy across departments to ensure a consistent experience
• Occasionally travel for customer events or team meetings

• Minimum of 3 years of experience in a Customer Success role, demonstrating best practices and customer retention expertise
• Excellent presentation skills
• Strong organizational and prioritization skills with high attention to detail
• Empathetic approach to customer frustrations and needs
• Experience working with customer and senior executive stakeholders
• Creative problem‑solving mindset
• Bachelor’s degree or equivalent work experience

• Insurance industry experience
• Proficiency in Salesforce, Power BI, and Excel
• Knowledge of Insurance Agency Networks

Hybrid work from our offices in Lewisville, TX or Chicago, IL (West Loop).

• Medical, Dental, and Vision coverage
• Holiday and vacation time Health & wellness days
• Bonus day for your birthday

Targeted starting base salary in the United States ranges from $65,000 – $80,000. Additional compensation may include bonuses and commission.

Applied Systems is proud to be an Equal Employment Opportunity Employer. We do not discriminate and are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.