Visitor Services Associate

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Full-time Regular 35 or more hrs per wk Full-Time Chicago, IL, US

3 days ago Requisition

Salary Range: $21.00 To $23.00 Hourly

CHICAGO HISTORY MUSEUM

JOB DESCRIPTION

DEPARTMENT:
Visitor Services

FLSA STATUS:
Non-Exempt

The Visitor Services Associate serves as a primary point of contact for Chicago History Museum visitors and plays an important role in creating a welcoming, informative, and engaging visitor experience. The Visitor Services Associate provides front-line visitor services, including admissions, ticket sales, membership sales, program reservations, visitor orientation, and general information.

Working closely with colleagues across the Museum, the Visitor Services Associate helps ensure that visitors, members, donors, and community partners receive courteous, accurate, and responsive service consistent with the mission and values of Chicago History Museum.

• Welcome museum visitors, members, donors and guests in a professional, friendly and inclusive manner.
• Deliver exceptional customer service by responding to visitor needs, questions, and concerns in a courteous, professional, and timely manner, contributing to a welcoming and inclusive museum environment.
• Promote museum exhibitions, public programs, memberships, and retail offerings.
• Provide accurate information regarding museum exhibitions, programs, memberships, amenities, directions, policies, parking, and visitor services.
• Process admissions, membership transactions, program registrations, Research Center admissions, merchandise purchases, and other visitor transactions using museum ticketing and point‑of‑sale systems.
• Assist with the arrival, orientation, and logistical support of school groups, adult groups, and tour participants.
• Complete administrative tasks related to attendance tracking, reservations, admissions reporting, inventory management, and visitor communications.
• Serve as a designated point of contact during assigned shifts, assisting with visitor service issues and communicating operational updates to team members as directed by supervisory staff.
• Regular participation in after‑hours museum staffing of corporate and institutional events.

• Staff and maintain the security of the coat check area.
• Perform in‑house reception duties: greet museum staff’s guests and provide orientation for internal museum meetings.
• Guide patrons to exits or provide other instructions/assistance in case of emergency.
• Provide assistance for patrons in need of accessibility accommodation, such as helping those with wheelchairs, assisting with audiovisual aids.
• Ability to perform physical tasks involved in moving school group Activity Carts and equipment; pushing and pulling 50+ lbs. and lifting 20 lbs.
• Full‑time Visitor Services Associates may serve on interdepartmental committees as needed.
• Other duties as assigned.

This position works closely with colleagues throughout the Museum and regularly interacts with visitors, members, volunteers, and community partners, and may work with internal teams focused on delivering and creating positive visitor experiences. The Visitor Services Associate develops and manages relationships with museum visitors, members, donors, and partners.

• High school diploma or equivalent.
• One or more years of customer service, hospitality, admissions, retail, guest services, or related experience.
• Experience working with diverse audiences in a public‑facing environment.
• Ability to communicate professionally and effectively in person, by telephone, and through electronic communications.
• Experience handling cash and processing financial transactions accurately.
• Ability to learn and use ticketing, point‑of‑sale, reservation, and related technology systems.
• Ability to work collaboratively as part of a team.
• Ability to work evenings, weekends, holidays, and special events as required.
• Commitment to the mission and values of the Chicago…