Guest Relations Ambassador Part Time. Chicago Move Collective

SUMMARY

Guest Relations Ambassadors are an integral part of the overall guest experience se individuals are posted throughout the operation engaging in duties such as selling tickets, greeting guests, scanning tickets, seating for presentations and shows, supporting ancillary operations, and way finding. Some posts may be located outside the building. All team members act as role models for outstanding customer service standards, both within the department and the aquarium.

$17.00 per hour.

• Must be willing to work holidays (varied hours).
• This is a regular part‑time, non‑exempt position.
• Availability must include a minimum of 3 days with the ability to work anytime from 7 am to midnight. Tuesdays or Wednesdays are preferred. At least one weekend day (Saturday or Sunday) is required.

New employees will be required to attend an orientation and training series on Monday, Tuesday, Wednesday and Thursday of their first week of employment, even if it is not within their normal availability.

• Demonstrate commitment to Shedd's vision, mission, and values.
• Consistently provide seamless and joyful behaviors at all posts using the GUEST framework:
  • G - focus on high energy greeting by going to the guest.
  • U - ask the right questions to understand the guest’s needs.
  • E - engage guests using Ask Me! animal knowledge and three interpretation techniques:
    • Ask questions.
    • Use metaphors.
    • Make connections.
  • S - solve guest needs by helping them with what they asked for and surprising them with personal recommendations.
  • T - thank guests for visiting and influence their decision to visit again.
• Examples of duties performed by Guest Relations Ambassadors:
  • Accurately and efficiently guide guests throughout the building.
  • Provide accurate and concise information about Shedd tickets and experiences.
  • Scan tickets.
  • Assist guests with automated kiosks.
  • Use a computerized point‑of‑sale system:
    • Complete sales training and sell tickets to guests.
    • Bank in and bank out cash at the start and close of shifts.
    • Count change accurately for guests.
    • Use Tessitura for ticket sales and occasional refunds.
  • Safeguard animals in all open‑water habitats.
  • Exhibit schedule and post flexibility for daily operations and events; move throughout the building helping guests and partner teams.
  • Demonstrate a results‑oriented approach to all of Shedd's available upgrades.
  • After training, attend the Information Desk and a variety of guest needs.
  • 4‑D Theater and Virtual Reality operations.
  • Other service posts as assigned based on business need.
• Support guest experience using proactive engagement tactics at touch habitats and galleries.
• Demonstrate active participation in continuous learning and professional growth. Opportunities may include:
  • Ask Me Training/Trainer.
  • Extraordinary Experience Host.
  • Amigos Marinos.
  • Event Supervisor.
  • Cash Office Assistant.
  • Team Trainer.
  • Leader Support.
• Attend and actively participate in daily shift meetings.

To perform this job successfully, a candidate must be able to perform each essential duty satisfactorily. The following requirements represent the knowledge, skill, and/or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High school diploma or equivalent preferred.

• 1‑2 years of retail, attraction, or customer service experience in a high‑volume environment.
• Cash handling and ticket system experience (Tessitura preferred).
• Public speaking background is a plus.
• Experience and success in multi‑tasking.
• Good verbal and written communication skills.
• Bi‑lingual, Spanish and English preferred.

• Ambassadors must be outgoing, dynamic, and enthusiastic.
• Friendly and personable demeanor towards all; embracing multicultural differences of staff and guests is a must.
• Must be willing to work weekends and holidays (varied hours).
• Must maintain a consistent and reliable attendance record, arriving on time for all scheduled shifts and meetings.

• Ability to read, write, speak, and comprehend English fluently.
• Ability to read and comprehend basic instructions given from…