Bilingual; Spanish Customer Service Representative

Position Purpose

Bilingual (English/Spanish). The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service.

• Deliver outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provide product information, resolve issues efficiently, and maintain accurate customer records.
• Engage walk-in customers with counter sales support and collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manage phone inquiries professionally, process transactions in the ERP system, and contribute to sales growth by identifying new opportunities.
• Uphold company values, ensure compliance, and use bilingual (English/Spanish) skills to enhance customer experience and expand reach.

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the "Make Money and Have Fun" culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.
• Intermediate ERP system skills for transaction management.
• Experience in B2B relationship management within building materials distribution.

• Proven sales and customer support experience.
• Strong communication, presentation, and active listening skills.
• Skilled in multitasking, prioritization, and time management.
• Proficient in CRM and ERP systems for tracking and transactions.
• Effective problem-solving and collaboration across departments.
• Strong product knowledge and interest in building materials.
• Bilingual (English/Spanish) preferred; other languages a plus.
• Analytical mindset with ability to interpret sales data.
• Committed to continuous learning and professional growth.

A high school diploma or equivalent.

Associate's or bachelor's degree in communications or business management.

1-2 years of customer service experience.

• Customer Focus:
  Builds strong relationships and delivers personalized service.
• Effective Communication:
  Clear, professional verbal and written interactions.
• Sales Acumen:
  Identifies opportunities and drives business growth.
• CRM & ERP Proficiency:
  Manages customer data and transactions efficiently.
• Team
  
  Collaboration:
  
  Works cross-functionally with sales, logistics, and warehouse teams.
• Problem Solving:
  Resolves issues with strategic thinking and empathy.
• Time Management:
  Prioritizes tasks in a fast-paced, deadline-driven environment.
• Innovation & Learning:
  Adapts quickly and embraces continuous development.
• Trust & Integrity:
  Demonstrates reliability and alignment with company values.
• Cultural Fit:
  Embodies the "Make Money and Have Fun" mindset.

Base salary typically falls within the range of $20.63 to $26.25 per hour. Hourly associates are eligible for overtime based on business needs and may qualify for performance-based bonus programs, commissions, and other non-financial benefits in accordance with company policy.

SRS Building Products - Chicago, 4240 W 40th Street Chicago, IL 60632

SRS Distribution Inc. is an Equal Employment Opportunity employer and provides job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender identity, age, disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.