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Customer Success Mgr./ CSM Customer Service Rep HelpDesk/Support Technical Support

Customer Experience Leader | Drive Delight & Growth

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: United Wheels Inc.
Full Time position
Listed on 2026-06-18
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading consumer products company is seeking a Customer Experience Manager to oversee Rider Services and Customer Care while shaping a best-in-class customer service function. The ideal candidate will have over 5 years of customer service leadership, experience with CRM tools, and a strong commitment to enhancing customer satisfaction and loyalty. This role involves developing strategies for both pre- and post-purchase support, ensuring alignment with company values, and driving continuous improvement efforts.
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