Senior Customer Success Manager

Senior Customer Success Manager – Digital Experience Cloud

Adobe is looking for a Senior Customer Success Manager to join our Digital Experience Cloud team. You will partner with clients, build relationships, promote products, and ensure value from investments. Work closely with Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal growth opportunities.

• Accountable for customer success with Adobe, including renewals, adoption, health, and satisfaction.
• Act as customer contact, build a success plan, and ensure smooth communication.
• Expand internal networking to execute customer strategy and roadmap.
• Deliver an exceptional customer experience with proactive communication and orchestration of resources.
• Drive adoption of Adobe Experience Cloud products, using data to provide insights and progress through the maturity curve.
• Share resources and new ways customers can use Adobe solutions to advance their digital maturity.
• Identify customer risk and partner with the extended Adobe team to establish and complete “get well” plans.
• Serve as the voice of the customer internally, sharing strategic use‑cases and process improvements.
• Contribute to ongoing initiatives to continuously improve our approach to customer success.

• Bachelor’s degree or equivalent work experience.
• 10+ years of customer success experience in SaaS or digital marketing.
• Passion for driving customer success and measurable outcomes.
• Strong communication and interpersonal skills, with conflict mediation ability.
• Consulting skills and proven results as a trusted advisor to clients.
• Ability to prioritize, multitask and perform under pressure.
• Exceptional organizational, presentation and written communication skills.
• Knowledge of software in digital marketing and/or digital media.
• Program management experience in large organizations.
• Experience leading executive meetings and workshops.
• Validated experience with account planning and customer success plans.
• Experience leading C‑level discussions and presentations.
• Flexibility to travel (~20%).

Adobe is an Equal Employment Opportunity employer. We do not discriminate based on gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity, veteran status, or any other protected characteristic.