Client Services Representative - Ansarada

Job Description

Who’s Ansarada for Datasite? Join the team designing the future of deal making. Ansarada for Datasite is the secure deal making infrastructure company. We help companies, governments, and their advisors protect what matters and realise their potential when it counts. From M&A and capital raising to restructures, audit, and infrastructure procurement, we provide the system of record that keeps critical information secure and processes under control.

Founded in Sydney in 2005, Ansarada is trusted across 170 countries and has supported more than 55,000 transactions, bringing together data, workflow, and security by design so teams can move with clarity and confidence when the stakes are high. Great Place to Work certified for 16 years running. Recognised as one of Australia’s Best Places to Work for Women and in Technology.

Teams across Sydney, Ho Chi Minh , Chicago, Amsterdam, and London.

• Proven experience in a customer‑facing or client services role, ideally in a tech or SaaS environment.
• Comfortable navigating digital platforms and tools including MS Suite, Slack, Teams, Jira, CRMs, and Mac.
• Adaptable and quick to learn in a fast‑moving product environment.
• Available to work a roster of shifts between 9:00am and 7:00pm Mon–Fri, with rotating weekend shifts.
• AI fluency:
  You use LLMs (ChatGPT, Claude, Gemini) daily to support your customers’ experience, drafting feedback, responses and raising gaps for further efficiencies.
• Customer‑obsessed — every interaction is an opportunity to make a meaningful impact.
• Curious and solutions‑oriented — you view obstacles as opportunities to innovate and improve.
• AI‑curious by default — always looking for a faster, smarter way to serve customers.
• Strong communicator — clear, empathetic, and confident across written and verbal channels.
• Fast learner who shares the wins (and the lessons).

• Resolution – customer issues resolved faster and with fewer escalations.
• Adoption – customers onboarded and actively getting value from the platform.
• Expansion – upsell opportunities identified and converted through proactive engagement.
• Insight – structured, pattern‑backed feedback reaching Product and Sales.

• Deliver exceptional customer experiences: elevate service standards in every interaction - walk into any conversation with the knowledge and context to support our customers.
• Proactively address technical inquiries and challenges, serving as a trusted advisor on Ansarada’s suite of products.
• Communicate with clarity and empathy, building rapport and trust through active listening and genuine care.
• Enable and empower customers: onboard and educate new users through personalized guidance and training on the Ansarada platform.
• Identify opportunities for customer expansion and upsell – with AI surfacing the right signals at the right time.
• Spot and share remarkable customer stories that celebrate success across the broader business.
• Provide closed‑loop feedback between Product, Sales, and Marketing – with LLMs helping you summarize themes and surface patterns from customer conversations.
• Collaborate cross‑functionally to drive continuous improvement in customer experience and platform value.
• Share what’s working – your AI workflows, your resolution playbooks, your onboarding wins.

We’re not looking for someone who’s planning to try AI one day. We’re hiring someone who makes complex issues simple, who can serve as an escalation point alongside AI. Somebody who wants to keep building that edge in a role where every interaction counts. This is a client services role at the heart of the customer experience – supporting users through onboarding, complex queries, and day‑to‑day platform use across the Americas.

You’ll be the expert customers turn to when the stakes are high, and alongside AI you’ll show up better prepared, every time. You don’t just resolve issues. You prevent them.

Base salary range: $51,600.00 – $85,300.00 (estimated low and high end based on role and market data). This position may be eligible for bonuses, commissions, or overtime if applicable.

Benefits include health…