Guest Services Associate, Events

Job Summary

The Guest Services Associate for Events welcomes Smart Museum guests and ensures compliance with Smart Museum visitor protocols, including protection of art objects, while they visit the Museum and its exhibitions. This position shares responsibility for opening and closing the Museum in accordance with security procedures, and supports events at the Museum. When exhibitions are not on view, the Guest Services Associate for Events works with colleagues across the Smart Museum to support ongoing operations including administrative, operational, and programmatic areas.

• Supports the Facility and Security Manager and Guest Services Team Leads in building access management, opening and closing the museum, ensuring a safe and welcoming museum environment and collecting visitor assessment information as directed.
• Ensures that security procedures are followed when opening and closing the museum and galleries, and implements emergency protocols when needed.
• Greets and registers Museum guests in galleries and other public areas of the Museum in accordance with visitor protocols.
• Ensures visitor compliance with museum protocols regarding protection of art objects while visitors are viewing the exhibitions in the galleries.
• Answers visitor questions and requests for information, escalating to Team Leads or other museum staff as needed.
• Assists with school group check-in and way finding as needed.
• Serves as gallery attendant during rentals, events, and programs and supports after-hours events by providing gallery coverage, check-in support, and way finding as needed.
• Works with colleagues across the museum to support ongoing operations including operations and facilities, development, public practice, registration, academic engagement.
• Attends smart staff meetings and events as scheduled.
• Assists with set up and tear down for events when needed.
• Assists with public programming and other educational programs or projects regarding the museum.
• May act as a liaison with the community.
• Provides information about programs and the museum to the public.
• Performs other related work as needed.

• Education:
  
  Minimum requirements include vocational training, apprenticeships or the equivalent experience in a related field. A four-year degree is not typically required.
• Work Experience:
  
  Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
• Certifications:
  
  None specified.

• Background with the arts, museums, or other cultural institutions.
• Prior experience in security and/or public-facing customer service roles.

• Proficient in technology tools available, including Windows computer environment and Microsoft Office.
• Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the Smart Museum and University.

• Strong communication skills.
• Ability to multitask within a fast-paced environment.
• Excellent time management skills to stay organized and prioritize responsibilities.
• A flexible, adaptable and enthusiastic mindset is critical to work with diverse stakeholders, including guests, students, and staff.

• Extended periods of stationary work.
• Moving around the museum to attend to visitors’ and colleagues’ needs.
• Moving objects up to 20 pounds.
• Working a flexible schedule, including evening and weekend shifts.

• Pay Range:
  Hourly salary (specific range not listed).
• Benefits:
  Eligible. The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off.
• Drug Test:
  Required. Health Screen:
  Not required. Motor Vehicle Record Inquiry:
  Not required.

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information or other protected classes under the law. Job seekers in need of a reasonable accommodation to complete the application process should contact the University of Chicago at  or submit a request via the Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.