Branch Admin Specialist

Overview

Competitive salary between $45,000 and $50,000 based on experience. Comprehensive benefits package including low‑cost medical, dental, vision insurances, 1x annual salary life insurance, and many additional optional benefits (visit ). 401(k) plan with 4.5% company match;
Rollins employee stock purchase plan. Six paid holidays and a generous PTO program—up to 15 days PTO in first year. Employer discount program through Perk Spot. Continuous training and education through in‑house training sessions and outside seminars.

Branch Administrative Specialist – Burr Ridge, Illinois. Full‑time employment year‑round.

• Own the admin functions of the branch and help establish a positive and supportive culture.
• Monitor and respond to emails in branch inbox and tasks/alerts in the CRM system.
• Use CRM to send out monthly, weekly, and daily program reminders.
• Review Podium to monitor customer experience and identify learning opportunities.
• Coordinate team meetings with Branch Manager and Service Managers.
• Answer questions and recommend corrective services to address customer complaints.
• Help maintain low accounts receivable by focusing on early aged A/R and expired credit cards.
• Participate in scheduling process and expedite workflow.
• Recommend procedures to improve branch efficiency.
• Answer customer phone calls due to call volume overflow.
• Send sales opportunity calls to respective inside sales/call center team.
• Take escalated calls from customers and resolve or forward to Service Managers/Branch Manager.
• Review and complete audits in CRM to create efficiencies.
• Perform weekly branch balancing and other support duties.

Be a P.E.S.T. – Professional, Ethical, Selfless, Teamwork. Uphold these principles in daily work.

• Customer‑focused, patient, and able to research problems using available resources.
• Able to multi‑task, detail‑oriented, and adjust communication style to the situation.
• Effective communicator both verbally and in writing; able to influence staff to provide high‑level customer service.
• Strategic thinker able to use past experience as a guide for solving problems.
• Calm and professional at all times, especially under stress, exuding courtesy to all.
• Able to learn and navigate telecommunications systems, IT issues, the CRM, and communicate with vendors when systems issues arise.
• Skilled in using different hardware/software programs (including Microsoft Office).
• At least 18 years old.
• Have 5+ years of office support experience; office management experience preferred.
• Must be able to pass criminal history background check and drug screen.
• Must have reliable transportation and be available to work on‑site in our Burr Ridge, IL branch office daily.

OPC Pest Services is a proud Equal Opportunity / Veteran / Individuals with Disabilities Employer.