Crew Chief - Ohare International Airport

Job Details

• Job Location:
  
  Contour ORD - Chicago, IL 60666
• Position Type:
  Full Time
• Education Level: High School
• Salary Range: $24.00 - $27.00 Hourly
• Travel Percentage:
  Negligible
• Job Shift: Any
• Job Category:
  Customer Service

• Insurance
  • Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
• 401(k) Savings Plan
  • Eligibility begins the first day of the month following your hire date.
  • Company offers a matching contribution up to 6% of your eligible compensation.
  • Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
• Paid Sick Leave
  • Accrual of up to 56 hours of paid sick leave per year.
  • Unused sick leave rolls over annually until your sick bank reaches 480 hours.
• Vested Vacation Hours
  • Eligible to receive vacation hours on January 1st following your hire date.
  • These hours will be vested and available for use in accordance with Company policies.
• NRSA Travel Privileges
  • NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service.
• Leaves of Absence
  • Medical Leave
  • Non-Medical Family Care Leave
  • Maternity and Paternity Leave
  • Personal Leave

The starting hourly rate for this position is $24.00. Based on performance, a step increase of $1.00 each year is available until reaching $27.00. After reaching the maximum pay rate, a retention bonus of up to $2,000.00 per year may be earned. Holiday pay is 2× the hourly rate and overtime at 1.5× is paid for hours over 40 in the pay period.

Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre‑disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.

Contour is committed to providing reasonable accommodations to applicants and employees. Contact Human Resources at  for accommodation needs.

The Crew Chief is an entry level management position and plays a key role in delivering Contour Airlines’ commitment to exceptional customer service. The position performs a variety of functions at local or regional airports, including ticket counter, gate, and ramp operations. Crew Chiefs will be fully trained to execute tasks associated with both customer‑facing and aircraft servicing responsibilities, requiring work in indoor and outdoor environments.

They are expected to display professionalism, flexibility, and teamwork, ensuring a safe, efficient, and customer‑focused airport operation.

• Oversee daily station operations to ensure compliance and safety.
• Assist with staffing schedules, vacation coverage, and outage planning.
• Serve as liaison between station operations and management (emails, shift summaries, IROPS communication, etc.).
• Maintain training records (classroom, OJT, recurrent).
• Participate in airport operations meetings and planning sessions.
• Greet and assist all customers in a prompt, friendly, and courteous manner, ensuring a positive travel experience.
• Provide check‑in assistance, handle ticketing changes, re‑book itineraries, and process special service requests.
• Check and accept passenger baggage, ensuring compliance with airline policies and safety regulations.
• Board and deplane flights, escort passengers to and from aircraft as needed, including assisting unaccompanied minors, pushing wheelchairs, and providing support to passengers with special needs.
• Provide accurate and timely gate information, including flight arrivals, departures, and general inquiries.
• Assist passengers with special needs, resolve customer concerns, and ensure the highest level of customer service.
• Maintain in‑depth knowledge of policies and procedures related to unaccompanied minors, law…