Sr. Customer Success Manager, Search & Staffing - Talent Solutions

Sr. Customer Success Manager, Search & Staffing – Talent Solutions

• Full‑time
• Workplace Type:
  Hybrid
• Department: GBO

Linked In is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We aspire to create a culture built on trust, care, inclusion, and fun where everyone can succeed. Join us to transform the way the world works.

At Linked In, our approach to flexible work is centered on trust and optimized for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, performed both from home and from a Linked In office on select days as determined by the business needs of the team. This role will be based in either New York, Chicago, Omaha, or San Francisco.

The Sr. Customer Success Manager (CSM) partners closely with assigned sales partners to ensure Linked In customers achieve a significant return on investment and drive business success with their Linked In investment.

• Serve as a Customer Champion and Advocate.
• Help customers realize value from their investment.
• Partner on customer retention and expansion.
• Collaborate with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on Linked In products and solutions.
• Advance personal journey with diversity, inclusion, and belonging as a top priority for Linked In and many of its customers.
• Partner with sales counterparts on prioritized customers to drive overall customer adoption, enhance customer success, and mitigate churn risk.
• Act as a trusted advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value.
• Utilize client usage and industry metrics to derive insights and drive greater customer engagement and adoption.
• Analyze current customer engagement metrics and leverage the Learning Center to provide new and ongoing product education options.
• Track and record customer activity in a timely manner in systems of record, i.e., Dynamics.
• Identify churn risk and maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Maintain a deep understanding of Linked In products to effectively guide customers on best practice.
• Interpret customer insights to drive change in product and act as voice of customer to Linked In product teams.
• Expedite technical and purchase‑related escalations.
• Measure success of the partnership through depth, frequency, and quality of executive engagements, delivery of ROI validated by the customer, and growth opportunities identified.

• 5+ years of experience in Customer Success, Account Management, Sales, Consulting, Product Training and Enablement, Project Management, or Change Management.
• Bachelor's degree or equivalent practical experience.

• Experience in recruiting, talent experience, learning, e‑Learning, organizational L&D, sales, account management, product enablement, and/or sales effectiveness.
• Fundamental interpersonal skills demonstrated by the ability to build authentic business relationships and effectively manage relational challenges.
• Fundamental organization, project management, and time management skills.
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value.
• Strong verbal and written communication skills, including expertise in presenting to both small and large audiences.
• Fundamental understanding of sales concepts and Software as a Service.
• Experience with Linked In products and ability to provide best‑practice guidance.

• Customer Success
• Account Management
• Project Management

Pay range: $93,000 to $150,000. Actual compensation packages are based on factors such as skill set, depth of experience, certifications, and specific work location. The total…