Guest Services Representative

Guest Services Representative

Adler Planetarium

$17.50/hr - $18.39/hr

The Adler Planetarium is seeking a Guest Service Representative to join our dynamic team located on Chicago's Museum Campus. This position fulfills multiple responsibilities: gate attending at the main box office and theaters; ticket sales at the accessible entrance; group processing; and orientation. This individual will also be responsible for the following:

• Greet guests with a friendly demeanor and verify tickets, discounts, and admission eligibility.
• Orienting groups on buses during intake and assisting with departure. Organizing and managing lunch space. Greeting and orienting groups to Planet Explorers and enforcing rules.
• Verifying and selling tickets at theaters, ushering guests, organizing seating, and ensuring guest safety.
• Redeeming and selling tickets accurately, conducting transactions.
• Providing exceptional customer service to those contacting the museum.
• Setting up and displaying signage indoors and outdoors.

The typical work schedule for this position is Tuesdays and Thursdays from 10:30 am to 4:30 pm and Sundays or Mondays from 8:30 am to 4:30 pm.

Base Pay Range: $17.50/hr - $18.39/hr

• 7 to 25‑hour workweek
• Eligible to accrue up to 6 vacation days per year
• 3 sick days as of date of hire (can accrue up to 6.5 days per year)
• Eligible to earn time and a half for working on any of the 7 Adler observed holidays
• Paid Family Bereavement Leave & Jury Duty
• 403B retirement savings plan with Adler match (100% vested immediately, enrollment as of date of hire)
• Employee Assistance Program (in‑person, telephonic, web‑based services)
• Free subscription to the Calm Premium app
• Employee loan program
• Discount on‑site parking program
• Free entrance to Chicago area museums and cultural institutions

• Excited about engaging with guests, members, and colleagues.
• Thrives in a team environment and is willing to go the extra mile.
• Quick thinker and comfortable interacting with a highly diverse population.
• Effective multitasker in a fast‑paced environment.
• Excellent customer service and communication skills.
• Creative thinker.

• High School Diploma, GED, or equivalent years of relevant work experience.
• One year of experience in a guest‑facing role with cash handling responsibilities.
• Basic knowledge of service and ticketing systems.
• Basic knowledge of G Suite and Microsoft Office Suite.
• Basic understanding of the Museum Campus and local attractions.

• One year of experience working in high‑volume tourist attractions with cash handling responsibilities.
• Basic knowledge of the Gateway Galaxy Ticketing System.
• Intermediate understanding of the Museum Campus and local attractions.

The Adler Planetarium is dedicated to complying with its obligations as an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please email the Human Resources Department at (Use the "Apply for this Job" box below). and provide the nature of your request and your contact information. Accommodation requests will be considered on a case‑by‑case basis.