Customer Service Representative

Job Description

Customer Service Representative

Burnham Park Animal Hospital | Chicago, IL

Full-Time or Part-Time Opportunity

We are a 5‑doctor, AAHA‑accredited general practice veterinary hospital located in Chicago’s South Loop. Our state‑of‑the‑art facility includes a fully equipped surgical suite, an in‑house diagnostic laboratory, a radiology suite with digital radiography and ultrasonography, and a full kennel with secured outdoor walking areas.

We are currently seeking a full‑time Customer Service Representative to join our friendly, fast‑paced team.

Please note:

Due to our South Loop location, employee parking is not available. However, multiple bus and train routes are conveniently located within two blocks of the hospital.

• Has customer service experience in a veterinary setting
• Enjoys working in an upbeat, fast‑paced environment with a high level of client interaction
• Has experience scheduling appointments, answering phones, and processing payments
• Is a self‑motivated team player who values collaboration with clients and veterinary staff
• Demonstrates excellent communication skills and can comfortably multitask
• Is compassionate, patient, and empathetic, with a genuine love for pets and their people
• Has experience with Avi Mark software or is willing to learn
• Is available to work evenings and weekends

• Competitive hourly wage ranging from $18.00 to $20.00, based on experience and qualifications

• Comprehensive Medical, Dental, and Vision insurance coverage
• 401(k) retirement savings plan
• Health Savings Account (HSA)
• Paid Time Off (PTO)
• Employee discounts
• Additional allowances as applicable

• Day shifts
• Evening shifts
• Weekends
• Holidays
• Monday–Friday availability

• Veterinary experience: 1 year (required)
• Front desk/customer service experience: 2 years (required)

• Day shifts
• Evening shifts
• Weekends

• On-site in South Loop Chicago, IL