Member Services Representative

Overview

Rewards Network is celebrating 40 years in business, helping restaurants increase revenue, traffic, and customer engagement through innovative financial, marketing services, and premier dining rewards programs. We connect diners to restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technology and data analytics to provide value to our restaurants, diners, and strategic partners' loyalty programs.

About The Job

The Member Services Representative is responsible for providing world-class customer service to members and ensuring their primary concerns are satisfied. The individual in this role will address member needs quickly with timely responses.

This is a hybrid position that requires 2-3 days presence in our Chicago office

• Answer and respond to high-volume inbound calls and emails from Rewards Network members daily; assist with account questions and provide information related to a member’s account
• Serve as subject matter expert for various loyalty rewards programs with Rewards Network and partner brands when assisting with member inquiries
• Analyze member account issues, troubleshoot, and negotiate resolutions
• Assist in processing missing dining benefit transactions
• All other duties as defined by management

• High School Diploma or GED required
• At least 2 years of inbound call center or customer service experience
• Experience using call center computer software
• AS400 system experience preferred
• Ability to type 30 WPM
• Knowledge of Microsoft Office Tools and internet search engines
• Strong written and verbal communication skills
• Attention to detail

Comprehensive benefits package, including:

• Full-time, nonexempt position; base compensation for this opening is expected to be $20-$23 per hour, based on candidate experience and other factors
• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with company match
• Two medical plan options (Standard PPO or HDHP with HSA company match)
• Rx n Go prescription benefits
• Two dental plans and a vision plan
• Flexible Spending Accounts and pre-tax commuter benefits
• Insurance plans (Accident, Critical Illness, Hospital Indemnity, Short/Long Term Disability, Life and AD&D)
• Employee Life Assistance Program
• Hybrid office in downtown Chicago near Metra and Ogilvie; catered lunch on site Tuesdays

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Compensation Expected Pay Range: $20-$23 USD per hour