Customer Service - Sales Support Specialist in Chicago

Job Description

If you're detail-oriented, data-driven, and thrive in a fast-paced environment where you can analyze, organize, and provide support in logistics, we want to hear from you.

We are seeking an energetic, motivated professional to become a key member of our Customer Service, Logistics and Sales team. In this role, you will wear many different hats, partner closely with the customer service team, provide support to logistics, and analyze and maintain customer financial data. This position is ideal for someone who enjoys working with numbers, multi-tasking, managing data, scheduling logistics, and contributing to superior customer experience.

• Authorized to work in the United States
• Vaccinated for Covid-19.
• Drug screening
• Background Check

• Data Management & Analysis
  • Enter and maintain customer information within Navision (Microsoft Dynamics) for both customer service and logistics.
  • Input financial data and create customer data with a high degree of accuracy.
  • Assist logistics with scheduling pick-ups, plus review of weekly and monthly invoicing and reporting requirements.
  • Generate invoices and track payments, treatment charges, freight costs, and other customer-specific information.
  • Reconcile accounts against aging reports and maintain supporting documentation.
• Customer Support & Relationship Building
  • Serve as a resource for customers, logistics and internal teams regarding scheduling and customer inquiries.
  • Build strong working relationships with customers, logistics, sales, accounting, and management.
  • Establish trust through accuracy, responsiveness, and a strong understanding of customer data and financial transactions.
• Process Improvement
  • Participate directly in onboarding customer data in our ERP systems and processes, ensuring timely communication and daily transfer of funds to customers.
  • Curious about the various processes and asks questions to help improve your understanding of the business.
  • Support initiatives that strengthen Sipi Metals' customer experience and competitive advantage.
• Reporting & Analytics
  • Assist in the development and management of weekly and monthly volume scorecards and performance metrics.
  • Prepare and present data that supports customer service and logistics.
• Additional Responsibilities
  • Take ownership of projects and responsibilities as business needs evolve.
  • Demonstrate initiative by identifying challenges and proactively developing solutions.

• Bachelor's Degree required.

• Minimum 5 years of customer service, logistics and data entry experience.
• Must have experience working within Microsoft Dynamics/Navision or similar ERP systems.

• Advanced Microsoft Excel skills are required.
• Strong data management and reporting capabilities.
• Ability to learn and navigate multiple business systems.

• Has the ability to do more than one thing at a time (need to multi-task).
• Takes initiative and stays one step ahead.
• Comfortable working independently while collaborating effectively with others.

• Asks questions, seeks understanding, and communicates clearly.
• Builds credibility and trust across departments and with customers.

• Has the ability to learn and pick up processes and tasks quickly.
• Enjoys managing multiple priorities and challenges.
• Maintains accuracy and organization under deadlines.

• Highly accurate and thorough in data entry, analysis, and reporting.
• Demonstrates a strong commitment to quality and continuous improvement.

Job Type: Full-time

Refining Precious Metals and Foundry creating brass/copper alloys