Ambassador, Customer Service​/HelpDesk, Retail Associate​/ Customer Service

Overview

In Chicago, the starting hourly base pay rate for Team Jeni’s Ambassadors is $16.60/hour with the opportunity to earn an average of $26.16 per hour!
* Ambassadors are eligible for tips, overtime and holiday premium pay (if applicable).

* This is an estimate of hourly earnings. It is based on the 2026 base pay rate, plus 2025"s hourly tip average. 2026 actual customer tips may vary.

Team Jeni’s Ambassadors are our part-time, front-line crew members. They scoop and serve ice cream to our customers, make waffle products, run the register, keep the shop clean, change out buckets of ice cream, and perform a number of other important, related tasks.

• Serve the ice cream that Time magazine calls “the best in America.”
• Gain valuable real‑world business and entrepreneurship experience.
• Work in an environment oriented around serving each other and making people’s day.
• Have opportunities for growth within a growing company.
• Receive competitive compensation.

• Exhibit passion for community, an eye for detail, a willingness to clean (a lot), stamina (to serve people in long lines), and the ability to work in a fast‑paced environment.
• Familiar with (and able to articulate to customers) what distinguishes Jeni’s Splendid Ice Creams from other ice creams, and be able to articulate that to the 500th customer with the same care and presence as the 1st customer.
• Provide consistent, world‑class service to every single customer.
• Be reliable, on time, and ready to hustle for every shift.
• Commit to the well‑being of their shop team, their community, and the environment around them.

• Paid sick leave and paid leave, accrued based on hours worked.
• 4% match on 401(k) contributions after 3 months of employment.
• One‑month paid sabbatical after 3 years of continuous employment.
• 8 hours of paid Volunteer Time Off annually.
• 50% discount at Jeni’s Scoop Shops and online, and one free serving per shift.

Founded by Jeni Britton in 2002, Jeni’s Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country, making it possible for members of Team Jeni’s who are interested in developing their careers, or transitioning to a new city, to have meaningful opportunities to learn, grow, and explore.

Jeni's is an equal opportunity employer. We love and honor differences, and we love sharing common values such as talent, hustle, guts, resilience, and empathy. Our differences are a primary source of our team's strength and we crave having a team rich with diversity which is creativity and art in its human form.