Customer Service Representative

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business. Our customer service team members are critical to the success of the organization. They provide a personable, knowledgeable, and caring experience when customers contact us.

• Responsible for receiving, responding to and resolving customer telephone inquiries in a high‑volume call center.
• Maintain departmental quality and productivity standards.
• Where appropriate, cross‑reference a variety of other products and services available for customers to consider.
• Engage in outbound calls to current customers to survey satisfaction with current products.
• Perform other work‑related duties, as assigned – including (but not limited to) customer e‑mail and correspondence.

• High school diploma, general education degree or equivalent.
• Knowledge of customer service principles and practices.
• Knowledge of relevant computer applications.
• Ability to type.
• Proficiency in numeric, oral and written language applications.

• Interpersonal skills.
• Communication skills – verbal and written.
• Listening skills.
• Problem analysis and problem‑solving.
• Attention to detail and accuracy.
• Data collection and ordering.
• Customer service orientation.
• Adaptability, initiative and stress tolerance.