Switchboard Operator

Switchboard Operator

We are currently seeking a Switchboard Operator to join our medical team and provide excellent customer service to our patients. The ideal candidate will be an effective communicator with a courteous and professional demeanor. The operator is responsible for managing incoming calls and ensuring they are directed to the appropriate person or department.

Responsibilities:

• Answer incoming calls and greet callers with a pleasant demeanor
• Efficiently transfer calls to the appropriate person or department
• Screen calls according to established guidelines
• Accurately process messages and schedule appointments when necessary
• Provide basic customer service to callers in achieving high performance standards

Qualifications:

• High school diploma or equivalent.
• A minimum of one (1) to two (2) years of Medical office assistant experience or 'inbound' call center experience required
• Excellent telephone etiquette and communication skills.
• Certification and/or experience in billing, and coding preferred.
• Medical terminology, and automated office experience preferred.
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and other computer applications
• Ability to work in a fast-paced environment and handle multiple tasks
• Must be able to work flexible hours, including weekends and holidays

If you are a team player with a passion for customer service, we encourage you to apply for this exciting opportunity. We are an equal opportunity employer and welcome applicants from all backgrounds. We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.

Chicago Family Health Centers offers benefits to all its full-time employees:

BCBS Medical PPO/HMO Plans| BCBS Dental |VSP Vision| Tuition Reimbursement up to $1,500 per year|12 Paid Holidays and 10 Days of Paid Time Off | 8 sick days