FCM - Account Support Specialist - Chicago, IL

Account Support Specialist

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, FCM has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

Join FCM as an Account Management Support Specialist and be at the forefront of delivering exceptional service to a diverse corporate client base. In this fast-paced, high-impact role, you’ll support customer travel programs while building meaningful relationships and identifying opportunities for growth. Every day brings new challenges, learning opportunities, and exposure to complex travel solutions. This is an ideal role for someone eager to grow a career in corporate travel and account management within a globally recognized team.

• Manage a portfolio of customers through a centralized Account Support Inbox
• Respond to daily customer requests related to their travel programs
• Deliver business reviews for assigned customers as needed
• Provide ad hoc reporting or set up reporting subscriptions
• Identify opportunities for program improvements, including leakage reduction, technology adoption, and consulting needs
• Coordinate customer requests such as OBT changes, policy updates, unused ticket management, and fare audits
• Partner with Account Managers to support business reviews and client projects
• Assist the Account Management team with campaign‑related and ad‑hoc tasks
• Other duties and tasks as assigned
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

• 1+ year in a customer‑facing role (travel industry experience preferred)
• Strong passion for delivering customer success
• Excellent verbal and written communication skills
• Ability to interpret and use data to support business outcomes
• Proactive, flexible, and solution‑oriented mindset
• Demonstrated willingness to learn and grow professionally
• Experience with Microsoft Office Suite, including PowerPoint, Word, Excel, Outlook, Teams, SharePoint, and Power BI
• Experience with Salesforce preferred

• Paid Time Off:
  Up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually
• Travel perks and discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including medical, dental, vision, gender affirming care, and fertility care
• Insurance: hospital indemnity, AD&D, critical illness, long‑term and short‑term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401(k) program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location:

Chicago, IL

For this position, we anticipate offering an annual salary of $55,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at